Refund policy

At Rebel at Heart, we want you to love your purchase. If you're not completely satisfied, you can return your item(s) following the guidelines below.

Returns

• Items must be returned within 14 days of receiving your order.
• Products must be unused, in their original condition, and with all tags attached.
• A £1.99 return fee will be deducted from your refund.
• To initiate a return, please contact our customer support team for further instructions.

• No final sale items

Non-Returnable Items

• Personalised or custom-made items
• Hygiene-sensitive products (unless faulty)

Refunds

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method.
• Delivery fees are non-refundable unless the item is faulty or incorrect.

Exchanges

• We currently do not offer direct exchanges. If you need a different item, please return your original order and place a new one.

Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, and we will arrange a replacement or full refund free of charge.

For any questions, feel free to reach out to our customer support team.